Legal

Terms of Service

Last updated: 12 August 2026 · Applies to www.seekahost.email

These terms are the agreement between you and SeekaHost Technologies Ltd for using SeekaHost.email. By creating an account or using the service, you agree to them, to our Acceptable Use Policy and to our Data Processing Agreement.

1.Introduction

SeekaHost.email (the “Service”) is provided by SeekaHost Technologies Ltd (“SeekaHost”, “we”, “us”), a company registered in England & Wales under company number 16026964 (VAT 485829729), registered office Bartle House, Oxford Court, Manchester, M2 3WQ. These Terms of Service (“Terms”) govern your access to and use of the Service. If you use the Service on behalf of an organisation, you confirm you have authority to bind that organisation.

2.Your account

You must provide accurate registration details and keep them up to date. You are responsible for your account, for keeping your login credentials secure, and for all activity under your account. You must be at least 18 years old to use the Service. Tell us promptly at support@seekahost.email if you suspect unauthorised access.

3.Acceptable use

Your use of the Service must comply with our Acceptable Use Policy, which forms part of these Terms. In short: send only to people who have consented, never send spam, and don’t use the Service for anything unlawful or harmful. We may act on breaches as set out below.

You are the controller of the subscriber data you upload and send to. You are responsible for having a valid lawful basis and consent for your recipients under UK GDPR and PECR (or equivalent laws that apply to you), for honouring unsubscribe requests, and for the content you send. You warrant that everyone you email has agreed to receive it and that your lists were not bought, rented, scraped or otherwise obtained without documented opt-in. We may review imports before enabling sending.

5.Fees & billing

Paid plans are billed monthly in pounds sterling in advance, at the prices shown on our pricing page. Prices exclude VAT, which is added where applicable. Emails sent above your plan’s monthly allowance are billed as overage at the rate published at the time. Fees are non-refundable except as stated below or as required by law. We may change our prices on notice; changes take effect at your next billing cycle. If payment fails, we may suspend sending until it is resolved.

6.Free allowance & money-back guarantee

Any free allowance (for example, emails included when you start) is provided as described at sign-up and may be changed or withdrawn for new sign-ups. Paid plans include a 30-day money-back guarantee: if you are not satisfied within 30 days of first paying, contact us for a refund of that first payment. The guarantee does not cover overage or third-party charges.

7.Data protection

How we handle personal data for which we are the controller is set out in our Privacy Policy. When we process subscriber data on your behalf, we act as your processor under our Data Processing Agreement, which is incorporated into these Terms.

8.Intellectual property

We and our licensors own the Service, its software, and all related intellectual property. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You own your content and your data; you grant us the rights needed to host, process and deliver it for you. You must not copy, resell, reverse-engineer or misuse the Service.

9.Availability

We aim to keep the Service available and running smoothly, and it is built on resilient infrastructure. However, we do not guarantee uninterrupted or error-free operation, and we may carry out maintenance, updates and changes. Any specific service levels will be set out separately where they apply.

10.Suspension & termination

You can cancel at any time from your account; cancellation takes effect at the end of your current billing period and paid fees are not refunded (except under the guarantee above). We may suspend or terminate your account, with or without notice depending on the circumstances, if you breach these Terms or the Acceptable Use Policy, fail to pay, put deliverability or other users at risk, or where we are required to by law. On termination, your right to use the Service ends; you may export your data for a reasonable period, after which we may delete it in line with our Privacy Policy and DPA.

11.Warranties & disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we exclude all implied warranties, including fitness for a particular purpose and that the Service will meet your requirements or achieve any particular deliverability or marketing result. Nothing in these Terms excludes any liability that cannot be excluded by law.

12.Limitation of liability

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, we are not liable for indirect or consequential loss, loss of profit, revenue, goodwill or data, and our total liability to you in any 12-month period is limited to the fees you paid us for the Service in that period.

13.Indemnity

You agree to indemnify us against claims, losses and costs arising from your content, your lists, your breach of these Terms or the Acceptable Use Policy, or your infringement of any law or third-party right.

14.Changes to these Terms

We may update these Terms from time to time. When we make material changes we will update the “last updated” date and, where appropriate, notify you. Continuing to use the Service after changes take effect means you accept the updated Terms.

15.Governing law & jurisdiction

These Terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction over any dispute, subject to any non-waivable rights you have as a consumer.

16.General

These Terms, together with the Privacy Policy, Acceptable Use Policy and Data Processing Agreement, are the entire agreement between us. If any part is found unenforceable, the rest continues to apply. Our not enforcing a term is not a waiver of it. You may not assign these Terms without our consent; we may assign them to a group company or successor. Neither party is liable for failure caused by events beyond its reasonable control. Notices to us should go to legal@seekahost.email.

See also our Privacy Policy, Acceptable Use Policy and Data Processing Agreement.